Return Policy At Lalima Jewelry:

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Your satisfaction with the orders you place and your enjoyment of our products are very important to us. If you wish to proceed with a return, you can follow the steps below:

You can make return or exchange requests within 15 days after receiving the product. If your return or exchange request is not made within this period, your right to request will expire.We only accept return or exchange requests through our online platforms. We do not have a physical store, so all transactions are carried out online.

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You can initiate your return process by sending your return or exchange requests to lalimajewelry@gmail.com or via WhatsApp at 0552 374 5800.

 

Once our team contacts you, you will need to send the item to the following address using a courier service of your choice at your own expense:

Lalima Jewelry Silver Jewelry Trade Limited Company, c/o Ezgi Pamukcu

Soğuksu Neighborhood, Bogazgoren Sitesi 2. Kisim 5/8 Pasabahce Istanbul

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The items to be returned must be shipped within 15 days from the delivery date.

For the return process, the original invoice must be included with the product when sending it to the courier company. The returned products must include the warranty certificate, invoice, certificate, delivery note, and gift product (if any).Upon receipt and approval of the returned products, the refund amount will be credited to your credit card or bank account within 14 business days.Non-Returnable Items:Damaged or used products cannot be returned.Additional Information:Lalima Jewelry reserves the right to refuse returns for products it deems faulty.At Lalima Jewelry, we aim to provide you with the best service in returns and exchanges, keeping customer satisfaction at the forefront. Thank you for your interest and trust.